Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out inquiry forms: Name, email address, phone number, property preferences
• Register as a landlord: Property details, contact information, location data
• Contact us: Communication preferences, inquiry details
• View properties: Appointment requests, viewing schedules

1.2 Information Automatically Collected

When you visit our website, we automatically collect:

• Technical data: IP address, browser type, device information
• Usage data: Pages visited, time spent, navigation patterns
• Location data: General geographic location (city/region)
• Cookies: See our Cookie Policy for details

2. How We Use Your Information

2.1 Primary Purposes

We use your personal information to:

• Connect you with properties: Match your preferences with available listings
• Facilitate viewings: Arrange property tours and appointments
• Manage landlord services: List properties, handle inquiries, process applications
• Communicate with you: Respond to inquiries, send updates, provide support
• Improve our services: Analyze usage patterns, enhance user experience

2.2 Marketing Communications

With your consent, we may send you:

• New property listings matching your interests
• Market updates and real estate news
• Tips for buyers, renters, and landlords
• Company updates and service announcements

You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

3. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on:

• Consent: You have given clear permission for specific purposes
• Contract: Processing is necessary to provide services you requested
• Legal obligation: We must process data to comply with Ghanaian law
• Legitimate interests: Processing benefits our business while respecting your rights

4. How We Share Your Information

4.1 We Share With:

• Property owners/landlords: When you inquire about a property
• Service providers: Cloud hosting, email services, analytics (e.g., Google Analytics)
• Legal authorities: When required by law or to protect our rights

4.2 We DO NOT:

• ❌ Sell your personal information to third parties
• ❌ Share your data for others' marketing without consent
• ❌ Transfer data outside Ghana without adequate protection

5. Data Security

We implement industry-standard security measures:

• Encryption: All data transmitted via HTTPS/SSL
• Access controls: Limited staff access on need-to-know basis
• Secure storage: Data stored on secure servers with encryption
• Regular audits: Periodic security reviews and updates
• Incident response: Procedures to handle any security breaches

6. Data Retention

We retain your personal information:

• Active inquiries: For the duration of the property search process
• Completed transactions: 7 years (as required by Ghana law)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)

After the retention period, we securely delete or anonymize your data.

7. Your Rights

Under Ghana's Data Protection Act and GDPR, you have the right to:

7.1 Access & Portability

• Access: Request a copy of your personal data we hold
• Portability: Receive your data in a commonly used format

7.2 Correction & Deletion

• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")

7.3 Restriction & Objection

• Restrict processing: Limit how we use your data
• Object: Opt-out of specific processing activities (e.g., marketing)
• Withdraw consent: Revoke permission at any time

7.4 Lodge a Complaint

You have the right to complain to:

• Data Protection Commission (Ghana)
  Website: www.dataprotection.org.gh

8. Third-Party Services

Our website uses third-party services that may collect data:

8.1 Google Services

• Google Analytics: Website traffic analysis
• Google Maps: Property location display

See Google's Privacy Policy

8.2 Airtable

• Purpose: Property and lead management
• Location: Data stored in secure cloud servers

See Airtable's Privacy Policy

9. Cookies

We use cookies to enhance your experience. See our Cookie Policy for full details.

Essential cookies: Required for website functionality
Analytics cookies: Help us understand how you use our site
Preference cookies: Remember your settings

10. International Data Transfers

If you're accessing our website from outside Ghana:

• Your data may be processed in Ghana or other countries
• We ensure adequate protection through standard contractual clauses
• EU residents: Transfers comply with GDPR requirements

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you're a parent/guardian and believe we've collected data from your child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be:

• Posted on this page with updated "Last Updated" date
• Notified to users via email for significant changes
• Effective immediately upon posting (unless otherwise stated)

We encourage you to review this policy regularly.

13. Contact Us

14. Ghana-Specific Provisions

In compliance with Ghana's Data Protection Act, 2012 (Act 843):

• We are registered with the Data Protection Commission (Registration pending)
• We process data fairly, lawfully, and transparently
• We only collect data for specified, explicit, and legitimate purposes
• We ensure data is adequate, relevant, and not excessive
• We maintain data accuracy and update records regularly
• We do not keep data longer than necessary
• We process data securely using appropriate technical measures